Testimonials

She was authoritative, thoroughly expert and personally both tactful and persuasive as the occasion demanded. We owe Penny a great deal for introducing [the new processes] not without pain but with such effectiveness.

Nice work, I am very pleased.

Thank you very much for all your help in our transformation of the Change function in Barclays Private Clients. The exercise succeeded beyond our highest expectations and we now have a function which, whilst employing fewer people, offers a much greater certainty of delivery... Your contribution on the platform and in leading this exercise has been truly helpful. You provided visible leadership through a fundamental change to one of the core functions of the division.

. . . special thank-you for all your work. . . I am so impressed by your intellect, perception, fine judgement, organisation and unfailing charm.

Your integrity, emotional intelligence and insight into the organisational psyche have enabled you to build productive relationships with key senior managers up to board level, where you have been able to apply your extensive experience in facilitating difficult change in the face of stiff resistance. 

You oversaw two pieces of very high impact work in BBC Vision and you yourself made a significant contribution to the major change initiative in Journalism, where your work was described as “summing up what the change consultancy can deliver – someone with the right background and experience working closely on a major project with a division.” You fostered an environment of high quality consultancy in the [previously inexperienced] team.

Your clear thinking, focus, determination, considerable experience and shaping of vision injected real enthusiasm, increased sense of purpose and huge momentum into the programme, leading to its acceptance by all relevant stakeholders and the BAA executive committee. The structure and attention to detail that you gave to the programme has set a new standard for BAA that is now being adopted on many other change programmes.

Thank you for your outstanding contribution to our transformation programme....this achievement has required great tenacity and powers of persuasion to encourage our large and sceptical organisation to change its ways...You have kept complete focus on our objectives and have ensured their delivery by tailoring your tactics to overcome the many blockers.. You have built great personal respect from all the people you have worked with.

I am writing to thank you for your outstanding effort and contribution...I have been impressed with the way you approached the assignment and the successful results you obtained. I would like to mention:

• Your initiative and self motivation in defining and scoping the problems
• The development of structured workplan and timetables
• The building of an appropriately sized team
• The ability to think strategically and to develop a vision

You demonstrated a high level of personal confidence and were able to approach individual senior managers directly and hold at times difficult conversations with them. Your abilities and value were recognised at the most senior levels ...and you quickly established yourself as a key member of my management team.

Thank you for your highly interesting and inspirational workshops. I speak for everybody associated with them when I say that your animated delivery style brings the subject to life. The following quotes from attendees illustrate this:

• “difficult subject – well presented”
• “Excellent - Penny’s style brings the subject to life”
• “Lively entertaining and enjoyable”

I have been so impressed by your single-mindedness of purpose and the appetite you have for getting things moving. The pace at which you have driven the change, at first seemed unsettling, but has actually been great for this organisation which so often gets bogged down in bureaucracy and fails to deliver any change, let alone the benefits it set out to achieve. There is no question that you have clearly succeeded on both of these fronts, having delivered the new functional structure and the resulting headcount savings....
You have managed to build a great team from a set of quite different characters, moulding them into a single cohesive unit and ensuring that we all pull in the same direction...and you leave us with each of us being better, more stronger individuals than we started out.

You significantly supported me and provided me with "first class" feedback ..your advice and guidance is always relevant and utilises knowledge/experience to tackle issues/situations. You enjoy developing people.

I have the highest regard for [Penny’s] intellectual capabilities and her energy and drive and self confidence. She has a high ability at communication, particularly written.

Thanks for your Herculean efforts to get this really transformational inititative off the ground. It has been no easy task and the path has not always been smooth but you have stuck at it and produced a good result.

Penny has a depth and subtly to her consulting which I think is extraordinary. I would compare working with Penny to putting on a pair of 3D glasses when you are used to seeing the world in 2D. She has a huge drive to achieve results. Clients beware be careful what you wish for because you’ll probably get it!

So thanks for your professional expertise, your people skills for making it fun, for making it work. It’s a great thing to work with you.

Highly intelligent with a firm grasp of legal principle. Enquiring and original mind. Prepared to work very hard for her achievements.

Thank you very much for your help in developing our strategic focus. For all of us the sensitive and analytical way in which you structured our thinking about organisational change was enormously helpful.

Your expert input has been an enormous help and has produced an amazing of progress in a short time. We are very indebted to you in helping to bring a framework to our thinking ..we now have an excellent approach and road map to guide us…  Your expertise has been invaluable.